Sometimes, we move too fast. One May day, I was excited to be presenting a margarita mix to a local Mexican chain that has about 60 stores. I arrived at the location, picked up the box of samples out of the truck, turned and landed on the ground. The samples (fortunately plastic bottles), went rolling. A colleague was with me, and luckily, he was able to retrieve the bottles, help me to my feet and get help. In the end, I suffered two breaks in my left foot and an ugly elbow.
During the process, however, two things became apparent quickly. One, I need to slow down and accept help when offered and two, I must always be thankful. Not knowing how I fell, the injury could have been more severe and everyday, I am thankful that I am being looked after.
Having been literally chaired (grounded, or otherwise told to stay put), I’ve had the opportunity to reconnect with many of our customers and really understand how our team does such an excellent job of getting their work done. I’m sure that they would rather not have me scrutinizing everything, but there is always room for improvement and hopefully they recognize the value of having another perspective to solving problems and exceeding on customer care. Being at the office for such an extended period of time, brings home to realization that a company that does not have direct oversight and management by owners runs the risk of having decisions made for the company instead of company management making decisions for the company. The flipside is micromanagement tends to make the team nervous or suddenly unsure of themselves. I have tried to find a balance, but I do believe everyone is ready for me to start visiting customers again!